20 March 2020 – A message from Brittany Ferries CEO Christophe Mathieu
Dear Brittany Ferries customers,
The Coronavirus pandemic has affected people, businesses and communities all around the world. This, of course, includes Brittany Ferries and our customers.
Following advice given by governments in all countries to which we sail, we have been forced to temporarily suspend passenger services connecting the UK, Ireland, France and Spain. We apologise sincerely to all those affected.
All passenger sailings between the UK and France, Ireland and France and Ireland-Spain have ceased operating for the time-being. The final passenger repatriation service leaving Spain for the UK this weekend (20:30 departure, Saturday 21 March) is full.
A small number of ships in our fleet will continue to operate with limited crew as a lifeline freight-only service. During this period of uncertainty we must do all we can to ensure that essential goods continue to flow freely.
We’ve acted in the best interests of passengers and our colleagues. Our priority, of course, is the safety and well-being of passengers, crew, shore-side staff, suppliers, as well as the communities we serve across four countries.
Our teams have been working hard to answer calls, but due to the exceptionally high level of affected bookings we now have to close our phone lines and divert all resource to contacting passengers proactively over the coming days. If you have a booking with us over the coming days and haven’t heard from us, please bear with us. For urgent enquiries, you can still contact us via a web form on our website.
For amendments to sailings from mid-April onwards, please use the online ‘manage my booking’ facility. We apologise for the inconvenience this may cause and we hope to return to normal service as soon as we can.
We know that everyone is doing the best they can during this ever-changing and unprecedented situation. And that’s what we are trying to do too.
Take care and stay safe,
CEO Brittany Ferries