Brittany Ferries’ Pont-Aven will not resume service until 14th June
Brittany Ferries regrets that its cruise-ferry Pont-Aven, which has been out of service undergoing repairs since Friday 17th May, will now not be able to resume sailings until Friday 14th June.
As a consequence a number of sailings on the company’s Plymouth/Santander, Roscoff/Cork and Plymouth/Roscoff routes will be cancelled over the next three weeks.
The company’s technical teams have been working around the clock with the Damen shipyard in Brest to carry out repairs to the ship’s starboard-side steering gear. Despite these efforts it has now become apparent that this work will take longer than initially planned, whilst replacement parts are delivered and installed, and comprehensive checks are carried out.
“On behalf of everyone at Brittany Ferries I would like to apologise profusely for the further delays to the return of our flagship Pont-Aven, and the disruption that this will cause to travel plans. It’s a frustrating situation, but our priority now is to contact all customers who will be affected by this situation and to make sure that we look after them as best as we can.” said Christophe Mathieu CEO Brittany Ferries.
In order to give affected customers the best possible opportunity to arrange alternative sailings, additional sailings will be operated on the Plymouth/Roscoff route, and some Cork/Santander rotations will be diverted to Cork/Roscoff.
Over the coming days the company’s customer relations teams will be contacting all customers with bookings aboard Pont-Aven for travel between now and 14th June. This will involve contacting many thousands of customers, and those who are due to sail soonest will be contacted first. An alternative sailing will be offered where it is available, but if no suitable alternative is available then a full refund will be offered. Due to the exceptional number of phone calls involved, affected customers are kindly requested not to call, but to wait to be contacted by Brittany Ferries.
Full updates will be posted online at www.brittany-ferries.co.uk/ferry-routes/planning/sailing-updates.